PRIVACY POLICY
1. Introduction
At Mise Music (accessible at misemusic.com), we are committed to protecting the privacy and personal data of our users. Your trust is central to our values, and we take data protection seriously. This Privacy Policy outlines how we collect, process, store, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws. By using or accessing misemusic.com, you acknowledge and agree to the practices described herein.
2. Scope and Data Controller
This Privacy Policy applies to all users of misemusic.com and governs the processing of personal data collected through the website, products, services, customer interactions, and communications. For the purposes of the GDPR and other relevant privacy laws, Mise Music is the data controller responsible for determining the means and purposes of personal data processing. For any queries or requests related to personal data, please email us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a) Usage Data
Information about your interactions with misemusic.com, including but not limited to IP address, browser type, operating system, date and time of access, pages viewed, session duration, and referring URLs.
b) Account Data
Information you provide when registering or maintaining an account, such as your full name, email address, mailing address, phone number, and account credentials.
c) Profile Data
Preferences, interests, product selections, browsing behavior, purchase history, wish list contents, and personalization settings.
d) Communication Data
Information exchanged through support requests, emails, contact forms, social media interactions, and customer service history.
e) Technical Data
Device information such as device type, operating system version, language settings, and hardware identifiers. This also includes security logs and diagnostic data.
f) Transaction Data
Details related to purchases, including billing and shipping addresses, payment method details (via third-party providers), transaction history, and order fulfillment records.
g) Preference Data
Data regarding your marketing consents, email subscription status, communication preferences, and indicated product interests.
4. Legal Bases for Processing
We process personal data lawfully based on one or more of the following legal grounds:
– Consent: Where you have provided explicit consent for specific processing, including email marketing or the use of non-essential cookies.
– Contractual Necessity: Where processing is needed to fulfill our service obligations, such as account management or order fulfillment.
– Legal Obligation: To comply with legal, regulatory, and tax obligations.
– Legitimate Interests: For purposes such as improving website security, product development, customer service, and fraud prevention, provided your interests or fundamental rights do not override those interests.
5. Your Rights
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: Obtain confirmation of data processing, and access a copy of your stored personal data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention obligations.
– Right to Restriction of Processing: Restrict processing under certain conditions.
– Right to Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to processing based on legitimate interest or for direct marketing purposes.
– Right to Withdraw Consent: Revoke consent at any time, without affecting previous lawful processing based on that consent.
To exercise the above rights, contact us via [email protected].
6. Security Measures
We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Measures include:
– Encryption of data in transit and at rest using secure standards.
– Access control mechanisms limiting data access to authorized personnel.
– Secure server infrastructure and firewall protections.
– Regular security auditing, data backups, patch management, and staff privacy training.
Despite our safeguards, no online system is fully immune to risk. By using misemusic.com, you acknowledge and accept this reality.
7. International Transfers
Where personal data is transferred outside of the European Economic Area (EEA), the United Kingdom, or other jurisdictions with adequacy decisions, we ensure appropriate safeguards are in place. These include the Standard Contractual Clauses approved by the European Commission and supplementary technical/legal protections, where applicable. Data transfers to processors or service providers are made only under strict contractual conditions ensuring adequate protection.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting requirements. Retention periods vary by data type:
– Account Data and Profile Data: maintained while the account is active or for up to 3 years of inactivity.
– Transaction Data: retained for 7 years for tax and compliance purposes.
– Communication Data: stored for up to 2 years post-interaction.
– Preference and Marketing Data: retained until you withdraw consent or for up to 2 years of inactivity.
– Usage and Technical Data: retained for no longer than 12 months, unless needed for security analytics or diagnostics.
Data may be anonymized for longer-term statistical or analytical purposes.
9. Cookie Policy
misemusic.com uses cookies and similar technologies to enhance your user experience, analyze usage patterns, and deliver personalized content. Cookies fall into these categories:
– Essential Cookies: Required for proper site function. These include login, cart, and security cookies.
– Functional Cookies: Enable enhanced site functionality such as language preferences or saved settings.
– Analytics Cookies: Collect aggregated data to help us understand how users interact with the site (e.g., pages visited, error logs).
– Performance Cookies: Track the performance of our services and monitor system health and responsiveness.
10. Cookie Management and Compliance
Users can manage cookie preferences by adjusting browser settings to accept, reject, or delete non-essential cookies. Upon initial visit to misemusic.com, users are presented with a cookie banner complying with GDPR and CCPA requirements. Where required, we seek your express consent before setting non-essential cookies. You may change or withdraw your cookie preferences at any time via our Cookie Preferences page or browser settings.
11. Children’s Privacy
misemusic.com is not directed at, nor intended for use by, children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If you are a parent or guardian and believe we may have inadvertently collected personal data from a child, please contact us promptly at [email protected], and we will take steps to delete the information.
12. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Users are encouraged to review this policy periodically. When material changes occur, we may notify you by email or by posting a notice on misemusic.com. Continued use of the site after updates constitutes acceptance of the revised policy.
13. Contact Information
For privacy-related inquiries, data subject requests, questions, or complaints, you may contact us using the following details:
Mise Music
Email: [email protected]
We are committed to maintaining your privacy rights and are happy to assist with any concerns you may have.
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This Privacy Policy demonstrates our firm dedication to privacy, transparency, and data protection compliance. If you have any concerns about how your data is handled or wish to exercise your rights, please contact us at [email protected].
